I design learning that changes behaviour, and build the tools that ship it.

The problem

A mandatory compliance course was policy text and a quiz. People clicked through, passed, and changed nothing. The brief was "cover the policy," which is not a learning goal.

The design

I ran Cathy Moore's Action Mapping with the SME: start from the decisions people get wrong on the job, then cut every screen that was not changing one of them. What was left became branching scenarios where people practise the call.

The problem

A computer lab of 40 students sharing one weak line. Video buffered to a stop or never loaded, and compressing it harder turned the on-screen text to mush. Either way the learner lost the lesson.

The design

I treated bandwidth as an accessibility constraint, not an IT problem. The packager transcodes every video to three tiers and a probe picks the right one at launch, so the lesson degrades gracefully instead of breaking.

The problem

Every finished lesson needed about four hours of manual prep before a student could open it. Tired hands missed steps, and a broken course would surface in a classroom two weeks later.

The design

I mapped the failure points, then automated the whole post-publish pass: SCORM scoring, report injection, completion flagging, and delivery, with checks that catch what a person at 6pm does not.